Frequently Asked Questions
We offer a convenient return policy from the date of delivery. If you are not satisfied with your purchase, you can return the item for a full refund or exchange. Please contact info@kundra.com.au if you have any questions about returns/refunds.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's website.
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
Yes, we take data security seriously. Your personal information is encrypted and stored securely, following industry best practices.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on the destination.
We offer standard shipping, which typically takes 3-5 business days, and express shipping, which delivers within 1-2 business days. Exact delivery times depend on your location.
Absolutely! Our customer support team is available via email and phone during our business hours to assist you with any queries or concerns.
If your order hasn't been shipped yet, you can cancel it by contacting our customer support team. Once the order is shipped, it cannot be canceled.
You can update your shipping address in the "My Account" section before placing your order. If the order has been placed, contact our support team as soon as possible.
Yes, we frequently run special promotions and discounts. Keep an eye on our website and subscribe to our newsletter for updates.
Yes, we offer gift-wrapping services at an additional cost. You can select this option during the checkout process.
If an item is currently out of stock, you can sign up for email notifications to be informed when it is back in stock.
You can reach out to us through the Contact Us page on our website or by sending an email to info@kundra.com.au
If your order hasn't been shipped yet, you may be able to make changes or cancel it. Please contact our support team immediately to check the status of your order.
Yes, we offer electronic gift cards that can be purchased and used for future orders on our website.
Yes, we have a loyalty program that rewards our valued customers with points for each purchase, which can be redeemed for discounts on future orders.
In the unlikely event that you receive a damaged or defective item, please contact our support team, and we'll arrange a replacement or refund.
If your order hasn't been shipped yet, you may be able to change the size or color. Contact our support team as soon as possible for assistance.
Yes, we provide a detailed size guide on each product page to help you choose the right size.
Some products may have restrictions on international shipping due to customs regulations. Please check the product page for specific details.
STORE ADDRESS:
Melbourne, VIC 3000
Australia
HOURS OF OPERATION:
Open 24 Hours.
All 7 Days.
EMAIL:
please email us: info@kundra.com.au