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Frequently Asked Questions

What is your return policy?

We offer a convenient return policy from the date of delivery. If you are not satisfied with your purchase, you can return the item for a full refund or exchange. Please contact info@kundra.com.au if you have any questions about returns/refunds.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.

Is my personal information safe?

Yes, we take data security seriously. Your personal information is encrypted and stored securely, following industry best practices.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on the destination.

What are your shipping options?

We offer standard shipping, which typically takes 3-5 business days, and express shipping, which delivers within 1-2 business days. Exact delivery times depend on your location.

Do you provide customer support?

Absolutely! Our customer support team is available via email and phone during our business hours to assist you with any queries or concerns.

Can I cancel my order?

If your order hasn't been shipped yet, you can cancel it by contacting our customer support team. Once the order is shipped, it cannot be canceled.

How do I change my shipping address?

You can update your shipping address in the "My Account" section before placing your order. If the order has been placed, contact our support team as soon as possible.

Do you offer discounts or promotions?

Yes, we frequently run special promotions and discounts. Keep an eye on our website and subscribe to our newsletter for updates.

Are gift-wrapping services available?

Yes, we offer gift-wrapping services at an additional cost. You can select this option during the checkout process.

What if the item I want is out of stock?

If an item is currently out of stock, you can sign up for email notifications to be informed when it is back in stock.

How can I contact your company for further assistance?

You can reach out to us through the Contact Us page on our website or by sending an email to info@kundra.com.au

Can I change or cancel my order after it's been placed?

If your order hasn't been shipped yet, you may be able to make changes or cancel it. Please contact our support team immediately to check the status of your order.

Do you offer gift cards or vouchers?

Yes, we offer electronic gift cards that can be purchased and used for future orders on our website.

Is there a loyalty program for repeat customers?

Yes, we have a loyalty program that rewards our valued customers with points for each purchase, which can be redeemed for discounts on future orders.

What if I receive a damaged or defective item?

In the unlikely event that you receive a damaged or defective item, please contact our support team, and we'll arrange a replacement or refund.

Can I change the size/color of an item in my order?

If your order hasn't been shipped yet, you may be able to change the size or color. Contact our support team as soon as possible for assistance.

Do you have a size guide for clothing items?

Yes, we provide a detailed size guide on each product page to help you choose the right size.

Are there any restrictions on international shipments?

Some products may have restrictions on international shipping due to customs regulations. Please check the product page for specific details.

STORE ADDRESS:

Melbourne, VIC 3000

Australia

HOURS OF OPERATION:

Open 24 Hours.

All 7 Days.

EMAIL:

please email us: info@kundra.com.au